Knowledge Base, Documentation and Video Tutorials!
Frequently Asked Questions
Can I re-send a document from Routty?
Yes! you can send a document more than once by changing the status of the document to “Ready to Send” from the Document Management Module.
If I want to stop the delivery of a document, can I delete it from Routty?
No. But you can stop the delivery of a document by changing the status to “Cancelled” from the Document Management module.
Can I re-send a document in status "Cancelled"?
No. Once the document is in status “Cancelled”, the status cannot be changed again.
Can I delete a user?
Users cannot be deleted from the data base, but you can change the status to avoid her access to Routty Web Portal.
I can login but I do not see any documents
Check with your Web Portal Administrator. It’s possible that your user has no company access assigned.
How do I report a bug?
Contact our Support department via support@routty.be
More questions? Check our FAQ page!
Do you want to make a Feature Request? Contact Us!