Routty Knowledge Center

A complete online documentation

Routty Knowledge Center

Knowledge Base, Documentation and Video Tutorials!

Knowledge Base

Short articles on how to work with Routty.


Technical documentation about Web Portal.

Video Tutorials

Watch our how-to and step-by-step videos!

Frequently Asked Questions

Can I re-send a document from Routty?

Yes! you can send a document more than once by changing the status of the document to “Ready to Send” from the Document Management Module.

If I want to stop the delivery of a document, can I delete it from Routty?

No. But you can stop the delivery of a document by changing the status to “Cancelled” from the Document Management module.

Can I re-send a document in status "Cancelled"?

No. Once the document is in status “Cancelled”, the status cannot be changed again.

Can I delete a user?

Users cannot be deleted from the data base, but you can change the status to avoid her access to Routty Web Portal.

I can login but I do not see any documents

Check with your Web Portal Administrator. It’s possible that your user has no company access assigned.

How do I report a bug?

Contact our Support department via

More questions? Check our FAQ page!

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